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Retail Sales & Service Associate - Grand Forks, ND

Midcontinent Communications | Grand Forks, ND

Posted Date 6/06/2025
Description

GREAT NEW OPPORTUNITY!
Base wage of $16.50/hour + SALES INCENTIVE! GREAT WORK SCHEDULE -- 8:30AM TO 5:30PM, MONDAY THRU FRIDAY, WITH ROTATING SATURDAY HOURS FROM 9AM TO 12PM!

JOB PURPOSE:

Drive residential sales opportunities to provide individual consumers with basic services such as telephone, internet, and cable TV in a retail environment. Support customer service by assisting new and existing customers that walk-in.

KEY FUNCTIONS:

* Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.

* Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.

* Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.

* Apply a positive customer service attitude in interactions with all customers and establish positive rapport.

* Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).

* Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.

* Follow up with customers in a timely manner if necessary.

* Be patient and understanding in all customer interactions.

* Responsible for receiving payments and maintain the cash drawer.

* Clearly explain and demonstrate equipment connectivity and functionality.

* Verify the functionality of returned equipment.

* Meet ongoing sales training requirements.

* Adhere to Midco privacy guidelines to ensure each customer’s privacy.

* Maintain regular attendance as required by your position.

* Must be able to meet the physical demands of the job within the described work environment.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

* Function as an effective team member to support customer experience while supporting the efforts and concepts of other departments.

* Support the mission, vision and values of Midco.

* Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.

* Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.

* Possess strong problem solving and decision making skills while using good judgment.

* Multitask and change from one task to another without loss of efficiency or composure.

* Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.

* Identify opportunities for improvement while creating and implementing viable solutions

* Actively follow Midco policies and procedures.

* Perform other duties as assigned.

Additional Information

EXPERIENCE AND EDUCATION: * High school diploma or GED required (some college preferred) * Previous customer service/ sales experience in a retail environment preferred. * Possess knowledge of Microsoft Office Suite and the Internet. WORK ENVIRONMENT AND PHYSICAL DEMANDS: * The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and/or carry loads of up to 50 lbs. * The noise level in the work environment is moderate to loud. * Employees may be required to stand in a retail environment for up to 8 hours a day. * Employees may be required to work rotating shifts. * Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Salary16.50 Hour
Opportunity Type
Job

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