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Support Engineer (L1)

Columbia Grain International | Arvilla, ND

Posted Date 10/09/2024
Description

A Support Engineer provides professional technical support by communicating clearly and positively with clients. A successful candidate needs both hard and soft skills to perform their duties. Some important skills and qualifications of a Support Engineer include. Their primary goal is to assist System Administrators and other IT staff to ensure the smooth operation of infrastructure.

Primary Duties and Responsibilities

System Installation and Configuration:

* Assist in the installation and configuration of operating systems, software, and hardware components.
* Set up and maintain user accounts, permissions, and security settings.
* Configuring and installing computer, printers and other office equipment.

System Monitoring and Maintenance:

* Monitor system performance and troubleshoot issues proactively.
* Perform routine maintenance tasks, such as system updates, patches, and backups.
* Ensure the availability and reliability of servers, networks, and other IT infrastructure.

User Support:

* Provide technical support to end-users, addressing hardware and software issues.
* Managing help desk tickets
* Providing solutions and advice on technical issues
* Train users on basic system operations and best practices.

Documentation:

* Maintain accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps.
* Contribute to the development of IT policies and procedure.
* Documenting and analyzing technical issues and customer interactions.

Collaboration:

* Work collaboratively with other IT team members and departments to address cross-functional issues.
* Assist in the planning and implementation of IT projects.
* Other duties assigned.

Additional Information

Qualifications Skills, Knowledge, Education and Experience * Relevant and related field work experience. * Superb customer service skills and professionalism as a way of life mentality. * Two (2+) years of progressive technical support related experience * Knowledge of network protocols and services. * Strong problem-solving and communication skills. * Ability to work independently and as part of a team. * Good understanding of Windows operating systems, common software applications, and network fundamentals. * Strong verbal and written communication skills. * Valid driver’s license and willingness to travel within North Dakota and surrounding areas. Desired Skills: * Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified: Windows Server, VMware, Citrix etc.). Benefits Offered * Comprehensive health, dental, and RX benefits * Company paid life insurance and disability * Flexible spending plans * Employee assistance program * 401K Retirement savings plan * Paid Holidays, vacation and sick leave Successful completion of initial and ongoing employment screens, including but not limited to criminal background and vehicle record as required. Columbia Grain is an Equal Opportunity Employer

Salary62,000.00 - 101,000.00 Annual
Opportunity Type
Job

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