Tenant Services Coordinator

Tenant Services Coordinator

Welcome to the Grand Forks Housing Authority!

Since 1967 the Grand Forks Housing Authority has worked to provide safe, affordable housing for all residents of Grand Forks County. Today we help house over 2,000 families, provide self-sufficiency programs for the community and educate youth in the safe, healthy environment of our after school programming. Our VISION is simple: Through the provision of safe, affordable housing we look forward to not only improving the lives of our clients, but keeping the future bright for our entire community.

General Description

The Tenant Services Coordinator (TSC) is a service facilitator to residents. TSCs may provide informal or limited case management and counseling; information and referral; plan educational programs, and coordinate volunteer opportunities. The TSC links with outside service agencies and negotiates affordable services as needed. The TSC develops a network of contacts with service providers and agencies for resident referrals and educates residents on available services. The TSC also monitors the provision of services to residents by third party service providers.

The TSC works with the housing manager(s) and other management staff of the facility to empower residents to age in place and remain independent and self-reliant.

General Assignments

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Assists and advises residents and families of the services which may be necessary to maintain a self-reliant lifestyle;

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Promotes wellness activities for all residents;

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Educates residents, families, and staff on available community resources;

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Assists residents in building informal support networks among themselves and with family members;

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Acts as a liaison between community agencies, service providers, and residents;

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Works as a team member with facility manager and other housing management staff in serving residents/clients;

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Encourages residents to be proactive in meeting their social, psychological, and physical needs;

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Facilitates meeting of needs, when necessary, but avoids the creation of unhealthy dependence;

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Uses the least restrictive intervention necessary to alleviate a problem situation;

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May assist residents or coordinate training for residents in understanding lease and tenancy obligations; and

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Does not perform any duties or functions that are duly assigned to management or are associated with management responsibilities.

Specific Assignments

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Monitors the delivery of services to residents to ensure they are appropriate, timely, and satisfactory;

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Performs service management function for all residents needing assistance;

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Provides informal or limited case management (i.e., evaluation of social, psychological and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community;

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Educates residents on service availability, application procedures, residents rights, etc. both individually and as a group;

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Reports all suspected abuse situations to the appropriate agency;

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Sets up volunteer support programs with service organizations in the community;

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Advocates and may negotiate on behalf of residents for adequate, timely and cost-effective provision of services with encouragement that the services be provided on-site;

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Assists tenants with applications for benefits and entitlement programs and assists in the provision of transportation;

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Meets with service providers as needed and appropriate;

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Assembles a directory of community services and makes it available to residents, families, and management; and

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Assists management and third-party providers in identifying residents who need assistance.

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(Note): The TSC is NOT to provide continuous support services directly or assist with other administrative work normally associated with the project(s). Additionally, the TSC role is NOT one of an activity directors, however, educational programming that empowers and enhances resident independence is appropriate

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Administrative

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Documents contact with residents, providers, and families;

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Maintains individual files on residents which will contain at least the following: intake information, service termination information, annual review and follow-up, human or civil rights abuse, resident/family meeting notes;

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Resident files to be kept in a secure area to insure confidentiality;

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Completes reports with copies given to the appropriate entities as requested, and government agencies in an accurate and timely manner;

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Pursues avenues for additional services through private, local, state, and federal sources; and

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Creates service management plan as appropriate.

Additional Information