Team Member

Position Overview: The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

Core Responsibilities

* Provides incredible Guest Service by:
* Developing personal ongoing relationships with guests
* Practicing active listening and connection
* Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
* Makes enthusiastic and knowledgeable recommendations to delight guests
* Creating day making experiences that spark a chain reaction of GOOD

* Hand-crafts beverages to order per Caribou standard operating procedures
* Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
* Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
* Takes guest orders & manages cash drawer and follows all cash handling policies and procedures
* Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
* Actively thinks and acts upon what the team and guest will need in the future
* Differentiates between problems that can be solved directly and when to ask for leader support
* Understands that the team is managing multiple priorities and willingly takes direction from leaders
* Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
* Brings joy to the opportunity to interact with others and make fun happen
* Relishes the opportunity to be helpful to others – both to team members and guests
* Has a learner’s mentality and has a desire to get better and do things correctly and effectively
* Shows up in every situation looking to do the right thing, serve with love and make the biggest difference
* Takes ownership for and is eager to make a positive impact on others
* Shows up ready and willing to be a reliable team player and support one another
* Is resilient under pressure and is willing to ask for help

Skills and