Transportation Dispatcher (Full Time)

The City of Grand Forks is hiring a transportation dispatcher to work in our Public Transit department. This position serves an integral role of being the person who is in charge of overseeing the drivers, dispatching the system’s vehicles, and providing a communication link to agency drivers.

Examples of Duties

Essential Functions:
1. Duties may include using two-way radio, telephone and/or computer to transmit assignments and compile daily operating statistics. Provides direction to and maintains two-way communications with all operators, monitoring system performance and making scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, and minimize service disruptions as a result of vehicle/operator availability, and/or emergency situations.
2. Projects a positive image to the public and provides exceptional customer service skills, which exhibit patience and consideration. Represent the agency to client base and the general public on an ongoing basis. Follow all City of Grand Forks policies and procedures.
3. Strong computer skills, use of and ability to train on Dispatching software and/or present dispatch system.
4. Assign work, vehicles, and on-board equipment to operators and maintain check-out logs. Work with supervisor when additional personnel are needed in the event of absences or increased service volumes, or to minimize service disruptions as a result of vehicle malfunctions, operator problems and/or emergency situations.
5. Monitor drivers performance, ADA regulation compliance, vehicle status, and assist with passenger problems.
6. Prepare transit reports as required.
7. Perform duties and responsibilities as assigned.