Northern Tier BU - Region 02 - Market 09: 4005 South Washington Street, Grand Forks, North Dakota 58201
Availability - Shift/Days
Full time Day Shift - All Days
Minimum Qualifications
The minimum qualifications for a Store Manager are:
* High School diploma or GED preferred.
* Experience in retail sales preferred.
* Experience to perform the essential duties, responsibilities and working in the conditions described below.
* Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) .
* Ability to supervise and manage the functions listed in the CSR and ASM .
* Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
* A valid driver's license and adequate transportation to/from bank and corporate management meetings.
* Ability to communicate (orally and in writing) in English.
* Perform other duties as assigned or delegated by his/her supervisor.
ESSENTIAL DUTIES, RESPONSIBILITIES AND SKILLS
Leadership and Management
* Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
* Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards.
* Maintain a professional and supportive image among subordinates and supervisor.
* Schedule employees within Company guidelines to maximize customer service and maintain site image.
* Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees.
Site Relationships
* Develop positive and professional relationships with all suppliers.
* Promote excellent service and resolve customer complaints in a timely, professional manner.
* Promote and ensure a safe, positive public image within the neighboring community.
Training and Development
* Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback.
* Train all employees ensuring that customer service, site image and marketing execution meet Company standards.
* Train all employees on safety procedures and promote safety awareness.
Communication
* Develop ways and means to ensure that all employees receive proper communication in a timely manner.
* Establish periodic on-going communication meetings with all site employees and the Market Manager.
Organizing and Planning
* Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
* Organize and maintain all site files and manuals.
* Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
* Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
* Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.
Financial
* Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
* Budget and forecast P&L lines, as well as understand and manage merchandise margins.
* Safeguard and account for all money received and disbursed.
* Perform all other financial analysis necessary to maximize sales and net profits.
Working Conditions
* Performs approximately all work indoors but will be required to work outside in order to clean parking lots, gas pumps, take out garbage, etc.
* Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer.
* Be exposed to occasional noise.
* Work with a minimum of direction and supervision.
* At all times work as an effective manager, supervisor and leader.
THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.
NOTE: This may change periodically as required by business necessity, with or without advance notice to or consent by the employee.
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