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Customer Care Representative

Rydell Cars | Grand Forks, ND

Posted Date 4/24/2025
Description

Responsibilities

* Assist customers through all aspects of sales, service and general inquiries via phone and email – ensure 100% customer satisfaction
* Support sales staff and management by scheduling customer appointments
* Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
* Generate and prospect new customers through owner loyalty processes
* Provide long-term follow up to our lease portfolio, manifests and internal customer database
* Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
* Assist the managers with various clerical duties as needed
* Be friendly, professional, courteous and efficient when working with all customers and employees
* Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Additional Information

Qualifications * Experience with Microsoft Office * Ability to communicate customers' interests needs and requests to management and sales personnel * Professional personal appearance * Enthusiastic personality * Upbeat, positive, "smile" on the phone * Professional work ethic We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.

Opportunity Type
Job

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