Field Service Technician

* Gains familiarity with Field Service Technician practices and procedures. * With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. * Performs hardware repairs on a component level. * Cleans and adjusts mechanical components. * Configures and installs applicable software. * Preventive Maintenance: Performs routine checks according to documented procedures. * Refills consumables as directed. * IMAC/R: Installs, moves, adds, changes and removes hardware and software products. * Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. * Participates in regular hardware and software trainings (on the job, classroom and web based). * Participates in the implementation of measures to achieve agreed KPIs. * Assists with special projects as assigned.

Additional Information