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Branch Operations Supervisor

Border States Industries, Inc. | Grand Forks, ND

Posted Date 1/10/2025
Description

  • Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.

    This position will be located in: Grand Forks, ND or Bemidji, MN

    Job Summary

    Leads and supervises the day-to-day functions of branch operations. Resolves SAP software issues, develops and reviews proposals for purchasing equipment, oversees all inventory modifications, provides leadership during the annual inventory process, and provides support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development and other related functions.

    Responsibilities

    Essential Functions
    Serves as a point of contact for all SAP training, system upgrade coordination and branch change management, as appropriate.
    Serves as the location's Training Coordinator regarding SAP, PC, Products, and Policy and Procedure training related issues, as appropriate.
    Develops and/or reviews proposals for purchasing equipment.
    Coordinates computer, telephone, and equipment changes, upgrades or problems with appropriate corporate staff.
    Supervises all inventory modifications using the reason codes in SAP.
    Provides leadership during the location's annual inventory process and with the Inventory committee.
    Consistently provides responsive, quality customer service to our customers.
    Actively participates in the coordination, analysis, and decision-making required by information and feedback of customer needs, pricing, products, competition and problem resolution.
    Works closely with BSE sales and/or marketing staff to provide internal leadership and support for promoting customer directed product, sales, and marketing programs within our customer base.
    Provides administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.
    May oversee inventory cycle counting, inventory performance, bin management, return management and root cause analysis of inventory discrepancies.
    Non-essential Functions
    Assists with scheduling and coordination of product meetings and customer trade shows and other branch events and meetings.
    Approves all inventory returns.
    Responsible for the payment of all bills and donation payments for the branch within approved limits.
    Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
    Completed branch reporting, as needed.
    May facilitate new employee orientation and onboarding activities
    Reviews and approves credit invoices.
    May handle facility maintenance.
    Other duties as assigned by supervisor or other designate.

    Qualifications

    Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
    Prior supervisory experience with a minimum of two years' prior customer service or sales experience preferred.
    Strong knowledge of electrical products and systems preferred.
    Technical ability to understand electrical systems with a minimum of three-years of prior electrical distribution experience preferred.
    Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.

    Skills and Abilities

    Excellent customer service skills include being competent, accurate, responsive and engaged.
    Excellent interpersonal, written and verbal communication, reading skills.
    Ability to effectively plan and organize.

    Physical Requirements

    Frequency at which you would carry/lift in a typical day:
    Occasionally 0 - 33% Frequently34 - 66% Continuously: 67 - 100%
    Lift from Waist:
    < than 10 lbs. - Not at all
    10 to 25 lbs. - Not at all
    26 to 50 lbs. - Not at all
    51 to 75 lbs. - Not at all
    75 to 100 lbs. - Not at all
    100+ lbs. - Not at all
    Lift from Floor:
    < than 10 lbs. - Frequently
    10 to 25 lbs. - Frequently
    26 to 50 lbs. - Frequently
    51 to 75 lbs. - Not at all
    75 to 100 lbs. - Not at all
    100+ lbs. - Not at all
    Carried for Distance:
    < than 10 lbs. - Not at all
    10 to 25 lbs. - Not at all
    26 to 50 lbs. - Not at all
    51 to 75 lbs. - Not at all
    75 to 100 lbs. - Not at all
    100+ lbs. - Not at all

    Physical Activity

    Frequency at which you would do the following in a typical day:
    Sitting (a continuous period of being seated) - Continuously
    Standing (for sustained periods of time) - Frequently
    Walking (moving about on foot to accomplish tasks) - Frequently
    Bending/stooping (downward and forward) - Frequently
    Crawling (moving about on hands and knees or hands and feet) - Occasionally
    Climbing/Walking Stairs (ascending or descending) - Frequently
    Reaching (extending arms in any direction) - Frequently
    Crouching/squatting (bending the body... For full info follow application link.

    EOE AA M/F/VET/DISABILITY

    Job Overview

    Job Type

    Full Time

    Permanent/Temporary

    Permanent

    Internship

    No

    Shift(s)

    Average Hours Per Week

    40

    Affirmative Action Job

    No

    Green Job

    No

    H-1B, H-2A, or H-2B Recruiting

    No

    Is there a formal program for training new employees?

    No

    Apprenticeship

    No

    Remote Available

    No

    Travel Required

    No

    Is driving an essential function of this job?

    No

    Is accessible by public transportation?

    No

    Job Location

    Border States Industries, Inc.

    2104 Mill Rd, Grand Forks, North Dakota 58203, United States

    Since 1952, when two entrepreneurs founded Border States to serve the electric utility industry, we've grown into a product and supply chain powerhouse. Today, our more than 2,200 employee-owners provide products, materials management solutions, and delivery and logistics expertise to tens of thousands of customers across diverse industries including:
  • Commercial
  • Datacomm
  • Education
  • Electrical construction
  • Government
  • Health care
  • Industrial
  • Mining
  • Oil and gas
  • Plumbing
  • Renewable energy
  • Utility We Build Innovation on Our Customers' Business Goals Aligning with a strong business partner is critical to business success. Our solutions and services—rooted in deep expertise and industry diversity—make us a powerful supply chain partner for businesses across a broad, growing customer base.
  • Our product assortment is always among the broadest available anywhere.
  • Expert and time-tested inventory management and replenishment capabilities reduce our customers'

Salary59,000.00 - 120,000.00 Annual
Opportunity Type
Job

Volunteer Opportunity

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